Frequently asked question/FAQ

Our interview process includes extensive background and credit checks. We also provide comprehensive and code-complaint training in accordance with industry-leading ECO standards. We also use a shadowing system to give new cleaners practice working under experienced staff. Only after the successful completion of our interviewing and training protocols, our staff is permitted to tackle your jobs!

We take careful, stringent measures in hiring only reliable, trustworthy, and full-time employees. While we make every effort to ensure the safety and security of your property and possessions, we are also fully bonded and insured so you’re covered in the most unpredictable cases.

Yes, you can leave your keys at the concierge or we will pick them up without a charge (up to 5 km) if you are not at home. Once the property has been cleaned we will deliver them back.

Although we clean in accordance with strict guidelines, anything may happen. We encourage you to check our work and communicate any issues! We will fix them or find a way to leave you completely satisfied.

The cleaner will leave a checklist when the job is done. It states everything we have done during the cleaning. Checking the job is simple if you follow the marked positions in the list. If you are at home our cleaners will check with you if we completed everything up to your highest standards.

What should I do if:

• You saw dust or stains while the cleaner is still working on the property? Don’t hesitate telling it to the cleaner – we will get it done right!
• Our cleaners left and you discovered something is wrong? Reach back to us, and we will address the issue right away.

Of course! Contact us at (217)-668-8099 to make any changes to your reservation preferably more than 12 hours in advance.

If your property has a security system and you are away, please include instructions and codes for our staff. Our staff is trained to follow strict security protocols to keep it safe.

You can pay either via debit/credit card during the booking process or we can collect a cash/credit/debit payment as our cleaner arrives at the property.

We accept Interac e-Transfer payments as an online payment option to avoid any fees from either side.

Btw, get your 5% discount paying with cash!

You can leave a tip in a visible spot or tip the cleaner directly. Otherwise, you can always add your tip to your cashless payment.

All furniture is thoroughly vacuumed during the cleaning. If you need stain removal and steam cleaning please get in touch with professional furniture cleaning services.

Anything outside – this includes balcony areas, exterior windows, patios, garages, and decks.

We do not clean chandeliers! Chandeliers are unique: they are extremely expensive, typically very intricate, and require their own special treatment.

Blinds, drapes, and shades. Experience has proven these items to be similar to chandeliers. They are complicated, expensive accents that we do not specialize in.

Items that require specialized cleaning: chimneys, fireplaces, inside of stove hoods, plants, etc.

Ask our manager about it. We will reply as soon as possible and with love.
Don’t hesitate to contact us! Our manager would love to help you via phone, messages, or FB Messeger.